|
|
|
|
| Selected Ad |
| Category: |
POS Equipment |
| Title: |
POS Support and Service |
| Ad
Number: |
79 |
| Date Posted: |
4/24/2005 |
| Contact: |
admin user
Minneapolis, MN
|
|
|
|
|
|
Description
DCR offers a variety of services to meet our customers needs.
Time and Materials
Without maintaining a service or support agreement, DCR will provide services and support on a time-and-materials basis. Calls will be billed based on the time required for support/service and materials will be billed for the parts used to repair the failed equipment.
On-Site
With on-site service, technicians arrive at your store and perform repairs, maintenance, or other work necessary. With an on-site service agreement, equipment loaners are provided at no additional charge.
- Technicians come to your site for repairs
- Equipment loaners are provided if necessary
- Emergency after hours service is available
- Provides discounts on labor rates
- Priority response vs. no maintenance agreement
Depot
Depot service repairs failed equipment that is returned to our offices. This provides a cost savings compared to on-site service and may be the only service for sites in remote locations. Each customer is required to supply their own spare equipment while the failed equipment is out for repairs. Once the equipment has been repaired it is returned to you. If you have spare equipment or you can work without the failed component until the repairs are complete this plan could save money.
- Cost effective compared to on-site rates
- In-Shop repair turnaround time is typically 3-5 working days
- You pay freight to our office and we pay for the return freight
- Next day delivery is available to most areas if necessary (customer pays freight)
- Priority response vs. no maintenance agreement
Remote / Software
Remote system support is delivered via telephone and dial-up access to your system. Remote support may include operational support and training, system tuning and monitoring, problem diagnosis and resolution, and software system version upgrades. Remote support includes support and assistance during normal business hours and emergency after hours support.
- Technicians are available for support via telephone
- Dial-up access can provide quick repairs and short down-time
- Emergency after hours service is available
- Priority response vs. no support agreement
DCR
942 Woodland Street
Nashville, TN 37206
615-227-6978
or
2735 S. Mendenhall Road
Memphis, TN 38115
901-794-4828 |
|
|
|
|
|
|